Recursos
Accede y descarga nuestros últimos materiales y guías de soporte; Rayzeek te cubre desde la instalación hasta la resolución de problemas.
Guías
Todos los documentos que pueden ayudarle a que le resulte más fácil.
Vídeos tutoriales
Preguntas frecuentes
¿Dónde está el cable neutro?
No todas las instalaciones tendrán un cable neutro. Normalmente, si hay un cable neutro, es blanco. Sin embargo, no siempre es así. Recomendamos encarecidamente ponerse en contacto con un electricista con experiencia para asegurarse de identificar correctamente el cable neutro.
How do I disconnect power to an outlet I’m working on?
First figure out which breaker powers the circuit that the outlet is currently drawing power from. The best way to do this is by trial and error. You will need a volt meter (hot stick) to tell if the wires are “hot” or not and start by switching off the breakers one at a time. You will then use the meter at the outlet to see if it is “hot” or not. You can also plug in a lamp or another obvious device if you don’t have a meter, it will turn off if the power is off. Our team also recommends labeling your breakers as you go with this task, so you will now which breaker powers which devices the next time you have to change a device.
My item doesn’t seem to be working or I can’t set it up right. Can you help?
We can most certainly assist you with this! Our products have a one year warranty and we pride ourselves on providing great products to you. If your item can be fixed without the warranty, we have a great team of technical support agents that can be reached at [email protected]. If after troubleshooting there are still issues, the same team can process a replacement for you.
¿Ofrecen descuentos por grandes cantidades?
Sí, lo tenemos. Póngase en contacto con nosotros directamente, indicando el nombre del producto y la cantidad que desea comprar. Le responderemos con un presupuesto personalizado. Envíe todas las consultas a [email protected].
